Your wellbeing matters more than any wager. This page outlines the tools, limits, and independent support services available to every player across our network, free of charge and accessible at any time.
Who This Page Is For
This information applies to anyone with an account on any brand within network. Whether you are playing without concern and simply want to know what protections exist, or you have started to notice changes in how gambling fits into your life, these resources are here for you.
Gambling related difficulties rarely appear overnight. Common early indicators include spending beyond your planned budget, returning to play in an attempt to recover losses, using gambling as an emotional outlet, or feeling restless and irritable when you step away. These patterns are well documented and respond effectively to early action, so there is no reason to wait.
Account Tools Available on Every Brand
The controls below are built into every platform within the network. You can activate them at any time through the responsible gaming section of your account settings, and no approval is required.
Deposit Limits. Define the maximum amount you can deposit on a daily, weekly, or monthly basis. Once set, the limit applies immediately.
Loss Limits. Set a ceiling on the total losses you are willing to accept within a chosen period: daily, weekly, or monthly.
Session Time Limits. Restrict how long each individual playing session can last. The system will end your session when the time is reached.
Reality Checks. Receive periodic on screen notifications displaying how long you have been playing. You choose the interval that works for you.
Cooling Off Period. Temporarily suspend your account for anywhere between 24 hours and 6 weeks. Your account is frozen for the entire duration.
Self Exclusion. Close your account for a minimum of six months. During this time you cannot re register, and all marketing is stopped immediately.
Reducing a limit takes effect straight away. Increasing a limit requires a mandatory 24 hour waiting period. This cooling off window gives you time to reconsider before any higher limit becomes active.
Self Exclusion
Self exclusion is the most rigorous protection measure available. Once activated, your account is closed, re registration is blocked for the full exclusion period, and all promotional communications stop. If you would like this applied across every brand in the our network at once, contact any brand’s support team and request a network wide exclusion.
GAMSTOP: National Self Exclusion
GAMSTOP is a free, UK wide scheme that allows you to exclude yourself from all gambling websites licensed by the UK Gambling Commission, not just our brands. Registration takes approximately five minutes and can be completed at gamstop.co.uk. Exclusion periods of 6 months, 1 year, or 5 years are available. Once active, exclusions cannot be lifted early. This fixed commitment is a fundamental part of the programme’s effectiveness.
Independent Support Organisations
The following organisations offer free, confidential assistance to anyone dealing with gambling related difficulties. You do not need to be in crisis to reach out. Early conversations are some of the most effective.
GamCare. Extensive advice, live chat, and a 24 hour helpline for anyone affected by gambling. Helpline: 0808 8020 133.
BeGambleAware. Online chat, referral pathways, and practical guidance on managing gambling habits.
Gambling Therapy. Free, multilingual online support available worldwide, including dedicated resources for family members and partners.
Gamblers Anonymous. Peer led support meetings held across the United Kingdom, built on shared experience and mutual accountability.
National Gambling Helpline. 0808 8020 133. Free from any UK landline or mobile, available 24 hours a day.
If someone close to you is being affected by another person’s gambling, both GamCare and Gambling Therapy provide dedicated support for family members and partners. You do not need to be the person gambling to access help.
Practical Habits for Safer Play
The majority of people who gamble do so without significant harm. Maintaining that over time comes down to a few simple practices.
Decide on a fixed budget before you begin and treat it as the cost of entertainment, not money you intend to win back. Take regular breaks during sessions. Extended, uninterrupted play makes it harder to stay aware of time and spending. Avoid gambling when you are fatigued, under stress, or have consumed alcohol. Clear judgement is essential.
If maintaining any of these habits becomes difficult, activate the account controls described above. They exist to be used proactively, not as a last resort.
Protecting Under 18s
Gambling is strictly prohibited for minors. Every brand in the our network requires full age verification during registration. No account can become fully operational without valid proof of age.
Beyond our own checks, we strongly recommend using device level parental controls. Tools such as Net Nanny, Bark, and the built in restrictions on iOS and Android can block access to gambling websites before a registration attempt even takes place.